Operations · Remote

Customer Success

Make sure clients and users of our products succeed for real, from rollout to daily use.

About the role

Replacing a system a company has used for years is a big change. Your job is to make that transition calm: rollout, data migration, training and ongoing follow-up.

You are also the voice of our product users inside the team, turning questions and complaints into product improvements.

What you will do

Run onboarding and rollout for the systems Sothen delivers
Support users of our products closely, over chat and email
Create help and training material, with AI support
Track account health: usage, satisfaction and renewal
Bring structured feedback to product and to the people building

What we expect from you

Experience in customer support or customer success for a digital product
Impeccable written communication in Portuguese
Organization to follow several clients in parallel
Comfort with technology: you will teach new systems to busy people

Nice to have

Experience with data migration or system rollout
Spanish or English for future support

Apply

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